UK Delivery excluding Highlands and Islands
UK Delivery is free excluding Highlands and Islands
Orders under under 2kg will be sent via Royal Mail 3-5 working days. No Tracking Information will be provided
Orders over 2kg will be sent via DPD. Standard delivery is 3-5 working days.
In the rare event you do not receive your goods within the allocated delivery time, please inform us and we will contact the courier on your behalf. If the courier needs to investigate this may take up to 10 working days.
We try to always provide delivery which is hassle free. If for some reason you need to alter the delivery date, please be advised that only a single change can be made via the DPD in-flight system. Additional changes to the delivery date will result in the consignment being returned to the consignee. Once a change has been made by a customer, Furlington will not be able to change the new agreement or amend it.
It is also important to understand that by making changes to the delivery date or address using the DPD in-flight system yourself, you are accepting liability should any error occur. If a customer changes the date/time then they take on liability and contract with DPD. In the event that you do need to make an amendment to your delivery details please contact your Furlington customer service team for for assistance.
If you would like your parcel to be left in a safe place or with a neighbour, please be advised that this must be done by the customer, once delivery notification has been sent to you.
Furlington Damaged/Missing Goods
It is important that you try to check your goods upon delivery. If signing for goods that are damaged please sign as “damaged”, or “unchecked” if you’re not able to check at the time of delivery.
In the unlikely event that you receive your order damaged or goods are missing missing please contact us immediately via telephone. Please provide us with the following information: order date, order number when you contact us.
If items are missing you will be required to provide photographs of the packaging, products received and the invoices.
It is your responsibility to notify us of any incorrect goods supplied within 2 days of delivery.
Please be advised that we will not offer a refund or exchange once a product has been opened and you have accepted delivery.
Delivery Issues – Unusual Events
Furlington uses DPD as a courier. If DPD is unable to deliver, or a delay is caused, due to unforeseen circumstances (such as; extreme weather conditions, road closures, traffic accidents, diversion due to public events etc.) then neither Furlington or DPD will accept liability for the delay. In these rare cases, an extension to our 3-5 working day delivery arrangement may be applied.
UK Highlands and Islands
Orders under 2kg will be sent via Royal Mail 3-5 working days free of charge
Northern Ireland, Southern Ireland, Channel Islands, Isle of Man have addition postage costs of approximately £8.99 per 30kg. Delivery time can take 3-5 working days after dispatch. We also use DPD as a Courier.
Scottish Highlands & Islands and Scilly Isles have addition postage costs of approximately £8.99 per 30kg. Delivery time can take 7-10 working days after dispatch. The courier used is DPD.
See below for Postcode classifications:
Scottish Highlands, Island & Northern Island – AB31-38, AB41-56, BT, FK17-21, G83, GY, HS, IM, IV, JE, KA27-28, KW, PA20-99, PH17-99, TR21-25, ZE,
For highlands and islands we also use DPD. Delivery usually takes 3-5 working days.
We are currently working on Delivery to other EU Countries.